Return Policy

Starting online returns is easy  

• Go to your order history and select the order and item you want to return. Contact us at: support@bonbonflowers.com
  Once your request is approved, you will receive an email update with shipping guidelines .

What items are returnable?（eligible for returns）  

• 30-day return policy, which means you have 30 days after receiving your item to request a return. 
•  In unused and resellable items, or defective items. 
•  In the original packaging with all the tags intact. 
• You’ll also need the receipt or proof of purchase.  

What items and exceptions are non-refundable?  

• Sale items discounted 50% or more are final Sale.

Damage, loss, or theft issues  

• If the purchased product is faulty, reach out to us within 7 days of the delivered date. 
• If the purchased product is loss, or theft, Please collect evidence and contact us immediately.  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. 

Refund solutions  

• Refund to original payment method.

How soon will I get my refund?  

• After your return has been processed, you will receive a refund notice from us and it will take an additional 3-7 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
• If more than 30 business days have passed since we’ve approved your return, please contact us at support@bonbonflowers.com .